We hope you love your purchase! We understand sometimes something may not be quite right for you. If you are unhappy with your purchase, please reach out to us within 14 days of receipt and we will be happy to help you further.
A few things to note:
- To be eligible for a refund, items need to be in their original condition. You have 14 days from the date of delivery to ask us for a refund.
- Due to hygiene reasons, certain items can't be returned for a refund if they have been opened. This applies to face, body, makeup, haircare or supplement items that are opened, used or the seal is broken.
- Clothing and textiles can be tried on like you would in a store, with the tags attached.
- We do not currently have an exchange system in place.
How BEAUTY PIE returns work:
- Request a returns authorization: Let our Member Happiness Team know you'd like to make a return for eligible items within 14 days of receipt.
- Return your item: We'll provide a prepaid return label for a free and easy return through InPost return lockers. Find your nearest locker HERE. If you are unable to use InPost or choose not to, you will be responsible for the return shipping costs.
- Get your refund: Once we receive your item, we'll aim to process your refund within 14 days to your original payment method.
We're here to help!
If you received the wrong item or your order arrived damaged, please contact our Member Happiness Team immediately for assistance.
For full terms and conditions, including information on your cancellation rights, click here.
Important:
- Please ensure all returns are authorized by our Member Happiness Team prior to sending back your items. Unauthorized returns may be shipped back to you at your own cost.
- We reserve the right to deactivate accounts with unusual return activity, such as returning items that have been used or worn for a long time. In such cases, please contact our Member Happiness Team to discuss the issue.