You are welcome to return an item from your order if it’s not quite right for you, as long as the item is still in its original condition. Please note that we do not currently have an exchange system in place.
We have a returns window of 14 days after your order is delivered to request a refund. After this returns period we do not accept unwanted items. If you try to make a return outside of this 14 day time period we may have to return the item/s back to you at your own cost. We aim to process refunds within 14 days of receiving your returned item.
Hygiene and safety are our top priorities, so certain items can’t be returned unless:
- Skincare, Bodycare, Make Up, Haircare, Fragrance and Supplements: must be unopened, sealed and unused
- Clothing and Textiles: must not show any signs of being worn and used (outside of trying like you would in a shop) and must still be in it’s original, clean, resalable condition with tags and labels in tact
This does not affect your legal rights.
If we notice unusual returns activity, such as returning items having clearly used or worn the product/s, we may have to deactivate the Beauty Pie account. To resolve, our Member Happiness team can be contacted and we can investigate further.
Returning the product
Please request your return via our Member Happiness Team HERE before sending products back to us. Once authorized by our Team, you will be provided with a pre-paid InPost label so you are able to drop this off at your local InPost locker free of charge. Click HERE to see instructions on how to return a parcel via an InPost locker once you have received your pre-paid returns label and HERE to find an InPost locker near you. If you do not wish to use InPost to return your parcel, you are also welcome to return the item/s yourself via another courier. Returned items in this case are your responsibility until they reach us, so we advise you use an approved carrier with tracking, making sure the items you are returning are packed securely and keeping proof of postage from your post office. We also advise sending proof of postage to our Member Happiness Team, just in case this return is lost in transit.
Incorrect or faulty items
If we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact our Member Happiness Team immediately, who will help you further.
For full terms and conditions, including information on your cancellation rights, click here.