There are a number of reasons as to why this can happen: bank card details have changed (often due to cancellation or expiry); insufficient funds in an account; the bank has cancelled the payment to us. When a payment is unsuccessful, you will not have access to member prices, as only members with an ‘active’ membership plan can purchase products at members’ prices.
How to resolve the issue?
You can update your payment method with the correct bank card details and repurchase your chosen membership with us. You will then be able to shop as a member again once you've completed checkout with just the membership!