We're sorry to hear there is an item(s) missing from your order. Before contacting the Member Happiness Team, we recommend checking the following:
- We may have sent your items in separate parcels via our carrier, this can happen if you have ordered large items, and or bagged yourself quite the haul that our warehouse had to split the order in two to ensure the boxes are not too heavy
- Sometimes parcels can be delivered at different times if they are sorted separately by the delivery courier. Most separated orders will be delivered within 24 hours of each other, but please allow a little longer at busy periods.
- If the item is missing from the shipping email confirmation, this means that unfortunately this item will not be shipped and has been refunded
- If you've still not received your items after 5 working days of your first parcel please contact Member Happiness and we'll get back to you within 48 hours.