Articles in this section

BEAUTY PIE® PLUS

• WHAT IS BEAUTY PIE® PLUS?
• WILL MY RENEWAL DATE CHANGE WHEN UPGRADING TO AN ANNUAL MEMBERSHIP?
• MY MEMBERSHIP HAS FAILED TO RENEW - WHAT NOW?

ABOUT MY MEMBERSHIP

• HOW DO I CANCEL MY MEMBERSHIP?
• I’M IN MY 14 DAY COOLING OFF PERIOD BUT I’VE PLACED AN ORDER. CAN I CANCEL?
• HOW CAN I CHANGE MY PAYMENT METHOD?
• WHY HAS THE PRICE OF A PRODUCT CHANGED?
• WHEN WILL A PRODUCT BE BACK IN STOCK?

UPGRADING/DOWNGRADING MY PLAN

• HOW DO I DOWNGRADE MY ANNUAL MEMBERSHIP TO A MONTHLY PLAN?
• CAN I MOVE FROM A MONTHLY PLAN TO AN ANNUAL ONE?
• HOW DO I UPGRADE MY MEMBERSHIP ON A MONTHLY PLAN?

ACCOUNT QUERIES

• Why can't I refer a friend? (temporarily paused)
• MY BASKET IS SHOWING TYPICAL PRICES
• I'VE FORGOTTEN MY PASSWORD
• MY EMAIL ADDRESS ISN'T RECOGNISED
• MY PAYMENT WASN'T SUCCESSFUL
• HOW IS PAYMENT TAKEN EACH MONTH?