Articles in this section

BEAUTY PIE® PLUS

• WHAT IS BEAUTY PIE® PLUS?
• WHAT IS A PRORATED REFUND AND PRORATED ALLOWANCE?
• HOW AM I CHARGED WHEN MOVING TO BEAUTY PIE® PLUS?
• HOW DO I MOVE TO BEAUTY PIE® PLUS?
• WHAT HAPPENS TO MY ACCRUED ALLOWANCE WHEN MOVING TO BEAUTY PIE® PLUS?
• WILL MY RENEWAL DATE CHANGE WHEN MOVING TO BEAUTY PIE® PLUS?

See all 13 articles

ABOUT MY MEMBERSHIP

• HOW DO I CANCEL MY MEMBERSHIP?
• WHEN DOES MY ALLOWANCE RENEW?
• I’M IN MY 14 DAY COOLING OFF PERIOD BUT I’VE PLACED AN ORDER. CAN I CANCEL?
• CAN I USE MY REMAINING SPENDING LIMIT ONCE MY MEMBERSHIP HAS BEEN CANCELLED?
• HOW CAN I CHANGE MY PAYMENT METHOD?
• WHY HAS THE PRICE OF A PRODUCT CHANGED?

See all 7 articles

UPGRADING/DOWNGRADING MY PLAN

• CAN I MOVE FROM A MONTHLY PLAN TO AN ANNUAL ONE?
• HOW DO I UPGRADE MY MEMBERSHIP ON A MONTHLY PLAN?
• HOW DO I UPGRADE MY MEMBERSHIP ON AN ANNUAL PLAN?
• HOW DO I DOWNGRADE MY MEMBERSHIP ON A MONTHLY PLAN?

ACCOUNT QUERIES

• MY BASKET IS SHOWING TYPICAL PRICES
• I'VE FORGOTTEN MY PASSWORD
• MY EMAIL ADDRESS ISN'T RECOGNISED
• MY PAYMENT WASN'T SUCCESSFUL
• I CAN'T SEE MY SPENDING LIMIT
• HOW IS PAYMENT TAKEN EACH MONTH?