If you're in the UK please ensure you're logging onto the UK site here: www.beautypie.com or if you're in the US please ensure you're logging onto the US site here: www.beautypie.com/us. If you're logging onto the wrong domain, your email will be flagged as not recognized.
Another possible solution is to try and reset your password. However, if you continue to have trouble accessing your account, please contact our Customer Service team HERE.