If you chose our standard Royal Mail / USPS service, please expect 3-5 working days for your delivery. If you have not received your order after 5 working days, please login to your account and visit the Orders page which will show all your recent orders. You will then be able to select the relevant order and track the parcel through the Royal Mail / USPS website (or click on the tracking code included in your order confirmation email).
For our UK express service provided by DPD / UPS, expect delivery after 1 working day. Please note, if an order is placed after 1pm on Thursday it will then not be dispatched until the following day (Friday) ready for delivery on Monday. This equally applies for all orders placed after 1pm on Friday and over the weekend, which will not be dispatched until Monday ready for delivery on Tuesday.
If you have provided your mobile number, DPD / UPS will send text messages to keep you updated on your order’s status. You will also be able to change your delivery slot if the proposed date and time doesn’t suit you.