Articles in this section

ABOUT MY MEMBERSHIP

• WHEN DOES MY SPENDING LIMIT RENEW?
• HOW DO I CANCEL MY MEMBERSHIP?
• I’M IN MY 14 DAY COOLING OFF PERIOD BUT I’VE PLACED AN ORDER. CAN I CANCEL?
• CAN I USE MY REMAINING SPENDING LIMIT ONCE MY MEMBERSHIP HAS BEEN CANCELLED?
• HOW CAN I CHANGE MY PAYMENT METHOD?
• WHY HAS THE PRICE OF A PRODUCT CHANGED?

See all 7 articles

UPGRADING/DOWNGRADING MY PLAN

• CAN I MOVE FROM A MONTHLY PLAN TO AN ANNUAL ONE?
• CAN I PAUSE MY MEMBERSHIP?
• HOW DO I UPGRADE MY MEMBERSHIP ON A MONTHLY PLAN?
• HOW DO I UPGRADE MY MEMBERSHIP ON AN ANNUAL PLAN?
• HOW DO I DOWNGRADE MY MEMBERSHIP ON A MONTHLY PLAN?
• HOW DO I DOWNGRADE MY MEMBERSHIP ON AN ANNUAL PLAN?

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ACCOUNT QUERIES

• MY BASKET IS SHOWING TYPICAL PRICES
• I'VE FORGOTTEN MY PASSWORD
• MY EMAIL ADDRESS ISN'T RECOGNISED
• MY PAYMENT WASN'T SUCCESSFUL
• I CAN'T SEE MY SPENDING LIMIT
• HOW IS PAYMENT TAKEN EACH MONTH?

REVIEWING PRODUCTS

• WHY CAN'T I SEE MY REVIEW?
• HOW DO I LEAVE A REVIEW?